We're always working to resolve problems that pop up on YouTube. If your problem is listed below, we're aware of the issue and are working to fix it as soon as possible.
Please note that due to high email volume, we're unable to individually answer emails relating to our known issues.
Help center articles are originally written in English and get updated frequently. In order to provide you with immediate access to all available help center articles in your language, parts of the articles marked as "Automatically translated" have been translated using Google Translate. Automatic translations aren't perfect and may contain syntax, grammar, and other errors. However, they can be helpful in providing a basic understanding of information that may be otherwise unavailable in your language.
If you can't comment on your channel and video(s) you may have accidentally blocked yourself. To resolve this issue, sign in and go to Account > Contacts. In the "Blocked Users" section search for your name and unblock yourself.
There's probably no "Subscribe" button on your friend's channel page because your friend hasn't uploaded any videos. You can subscribe to your friend's favorite videos, however, by clicking the "Subscribe to Favorites" link in the Favorites section of the channel page.
When Mac users try to upload a large video file (e.g. 1-2 GB) through the new Flash uploader, the process might fail if the machine does not have enough free memory.
If this is the case, you will get receive the following error message "Upload failed: An unknown error occurred" after the free memory runs out.
We've heard some of you are receiving "There has been an unknown error" error message when using the Beta uploader. Thanks for your patience as we're looking into the situation.
Some users have reported probelms Quickcapture audio, or that their video is shortened after uploading with Quickcapture. We're aware of the issue and currently looking into the matter. Thanks for your patience in the meantime!
Please make sure you are using the latest version of Gears (0.5.4.2). If you are using the older version (0.5.4.1), you should be automatically prompted to update if you restart your browser - or you can manually update to the latest version of Gears by going to http://gears.google.com/
If your video status is “Live” but you receive the “Your video is unavailable” message on the watch page, try editing your video title, description, or tags. This may allow your video to play.
The thumbnail for featured videos on many channels appear blurry. Our team is aware of the issue and is currently working on a fix for the situation. Thank you for your patience in the meantime.
You attempt to watch a video and you get the error "We're sorry, this video is no longer available". Please try refreshing your browser several times, or you can try viewing this video again later.
Otherwise, a Firefox plug-in or add-in may be causing this. To determine if that's the case, try running Firefox in "Safe Mode":
From your desktop, click "Start"
Select "All Programs"
Select "Mozilla Firefox"
Select "Mozilla Firefox (Safe Mode)"
Try to watch a video
If you're able to watch videos in "Safe Mode," you may want to remove or disable one of your Firefox add-ons (accessible through the browser's "Tools" menu).
Some users report their video turning black after using AudioSwap. This situation has been reported to our team and we're currently looking into the matter.
We're aware of the recent drop in data reports from Insight, and the engineering team's currently looking into a fix. Thanks for your patience as the team's working on this!
Please make sure all the videos in your playlist reach the end completely for them to autoplay sequentially.
Also, a playlist may skip videos if it contains private videos or videos that were removed from YouTube. You may want to consider removing unavailable content from your playlist.
If the site's not allowing you to comment on a video, it may be because you're attempting to enter HTML, a URL, or special characters. Please keep in mind that YouTube doesn't allow any of those within comments. It's also possible that you've been blocked from commenting on that video or that the user has set their comments to appear once they've approved them.
Don't see your answer listed above? Look in our Help Center. It's full of answers to frequently asked questions, and we're continuously adding and updating information.
