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Re: Update On Issue With Subscriptions Delay On Homepage

gcrmvideos

Hey Timmy,

Can you help me here?  I setup a new YT account...and that's it!  I
never received the e-mail
notification so I can activate the account.  I checked junk and spam
folders, resent the notification, checked spelling of my user name
and
pw, and even tried resending the notification to another e-mail
address.  This has been going on for 7 days now.  I don't know how I
could be doing something wrong because everything's so user
friendly...but DANG something's not right!

I posted this on a couple places in the community and haven't heard
anything back.  I see references to "Customer Service" but can't
locate.  Please help.

Luc

On Mar 16, 3:32 pm, YouTube Timmy wrote:

> Hi guys,

> Just wanted give everyone a heads up - we have an update for you on
> the recent issue with the Subscriptions module on the Homepage.

> We recently updated our subscription system to help reduce latency and
> server load. There were some early bugs that we worked quickly to fix
> -- for example, users who uploaded private videos (and flipped them
> public later) were not getting shown in the subscription box on the
> home page; this has been fixed.

> One thing to note, however, about the new system is that it could take
> a few minutes for videos to show up on every subscriber's home page
> (worst case should be up to an hour). We are still working to shorten
> this processing time for the worst-case scenarios.

> Best,
> - Timmy

> P.S. "Current Issues" page has also been updated with this same info:

> http://www.google.com/support/youtube/bin/static.py?page=known_issues...

> (see section marked "Interacting with Other Users").